Frequently asked questions
Where and when do we meet our Captain?
All of our full and half-day trips depart from the National Park Dock in downtown Cruz Bay. The dock is located directly in front of the National Park building and across the street from Morgan's Mango restaurant. We ask that all guests arrive at the dockat least 15 minutes prior to departure.
What should we bring?
- Reef Safe Sunscreen
-
Hat -
Face Mask if you plan to stop at businesses for lunch or drinks -
Any beverages outside of water that your would like to enjoy on the boat (No bottled beer please!) -
Snacks -
IF YOU ARE TRAVELING TO THE BRITISH VIRGIN ISLANDS A VALID PASSPORT AND $80 CASH FOR CUSTOMS ARE MANDATORY
What do you provide?
- Snorkel Gear
-
Drinking Water -
Ice -
Captain -
Refrigeration/Coolers
Do I need my passport?
If you plan to travel to the British Virgin Islands a valid passport or passport cared is required.
How much are BVI customs fees?
Customs charges are around $65-$75 per person. That includes BVI customs, BVI Immigration and St John Port Authority fees. If there are less than 5 passengers on the boat, it's a Holiday in either the British Virgin Islands or the USA, or it's a weekend, the charges could be more than $65-$75 per person. Cash is required to pay the customs fee for each guest so please bring the appropriate amount for your party based on the above fees.
What other additional costs that we should be aware of?
Your boat and captain are included in the cost of your trip. Gratuity and fuel costs are addional and will be handled by your captain at the end of your adventure! These fees can be settled via credit card or cash.
Can we play our own music?
Yes!!! New Moon is equipped with a Bluetooth technology JL sound system with at total of 14 speakers on board.
Do you provide water taxi services?
Yes. We offer luxury airport transfers with door to door service. Please call us at 340-725-6273 to check availability and schedule your transportation.
Can you pick us up or drop us off on St. Thomas?
Yes. We can pick up in American Yacht Harbor in Red Hook, Sapphire Marina and Crown Bay. Each of these pick up points require extra docking payment and additional fuel cost. Also, please keep in mind, the South Side of St. Thomas coming from Crown Bay can be a pretty bumpy ride!